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Social BPM Handbook 2011

I was recently invited to participate in the ‘Social BPM Handbook 2011’ to be published by Future Strategies in June 2011. This is an important subject covered by a great collection of expert arcitcles, while I don’t fully agree that BPM and Social are natural complements. Rather the opposite! My contribution is thus titled: How … Continue reading

Mastering The Unpredictable

Recently I co-authored a book on ACM Adaptive Case Management. Many current implementations of process and case management solutions are at odds with modern management concepts. While that applies to all workers, it is especially relevant for highly skilled knowledge workers. Motivation is achieved by empowering people to be valuable team members rather than through … Continue reading

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Max J. Pucher

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